Getting visible on STREET

In short: If your shop or products are missing, check the location and catalogue first. If products appear but checkout fails, check STREET shipping and billing separately.

Shop or products missing

1. Check the correct location is listed, open for its saved hours and not paused. See Your Locations. Contact support if it is not available to activate.
2. In Shopify, check the product is Active, inventory is tracked and the relevant variant has stock at that location.
3. In the STREET app's Catalog, check the location, On Street setting and stock allocation. See Choosing Your Products.
4. Check the product's STREET sales-channel availability. Publication to your own Online Store and availability on STREET are separate settings.
5. If Shopify has newer product or stock information, use Sync now in the STREET app and recheck. If it is still missing, send support the product, variant and location.

Products visible but checkout fails

In the STREET app inside Shopify, check:

• The store uses the supported UK/GBP setup, Shopify Payments and standard Shopify Checkout.
• Billing approval is complete; see Installing the App and Caps and Alerts.
• The STREET shipping card says Same-Day Delivery is configured. If the rate is missing, use Set up shipping rate or Re-create rate, as shown, then recheck the status.

If checkout still fails, contact support with the message shown and the affected product/location. A visible product does not by itself confirm checkout is ready.