Packing and collection

In short: Record each item, set the bag count and select READY once the order is packed for collection.

Pack an accepted order

1. Open the accepted order in the Partner app and check the items and variants.
2. Select IN BAG for each item you pack. If an item is unavailable, select REMOVE. UNDO restores an accidental removal.
3. Set How many bags for this order? to match the packed order.
4. Once it is ready to hand over, select READY.

Every item must be accounted for, with at least one packed. If the app will not continue, review any undecided items. When the request succeeds, the app opens tracking.

Unavailable items or a failed update

When you mark ready, STREET requests a Shopify refund for removed items whose payment was already captured. Check the recorded refund before issuing another yourself. Contact support if the refund is missing or unclear.

If nothing can be supplied, use CANCEL ORDER and confirm. If updating items or marking ready fails, check the connection and retry. Do not assume the update succeeded because you tapped the button.

Hand over to the rider

Marking ready starts the courier-booking process; it does not confirm a rider has been assigned. Check tracking for the collection status.

At handover, match the rider's order reference to the packed order and hand over all its bags. Contact support if the reference does not match or collection is not progressing.