Accepting orders

In short: Open the incoming order and choose ACCEPT or DECLINE within the short acceptance window.

Accept an order

1. Check the requested items and variants, and that your location can prepare the order.
2. Select ACCEPT.
3. Open the accepted order and follow Packing and Collection.

If the app says the order was handled on another device, check LIVE ORDERS and agree who is packing it.

If you cannot fulfil it

Select DECLINE, choose a reason, then CONFIRM:

• Too busy
• Missing items / Out of Stock
• Store Closing

Check that the incoming order has cleared. If you choose Store Closing on a single-location account, the app also pauses the location. Check OFFLINE and follow Your Locations when ready to reopen.

If you have already accepted and discover a missing item, use the item controls in Packing and Collection instead of leaving the order waiting.

Watch out an order not accepted in time is marked missed and cancelled. It is not passed to another shop. If you cannot take new orders, pause the location rather than relying on the acceptance window to expire.