Your locations

In short: Check the collection address, stock and hours for each shop, then control its availability in the Partner app.

Check the branch

During setup, choose the location riders should collect from. Correct collection addresses in Shopify Settings > Locations, not the general business address.

Each live location has its own stock and hours. An order is collected from the branch it belongs to. In the catalogue, check the selected location before changing products or stock allocation; see Choosing Your Products.

If another Shopify location is missing or not ready to activate, contact support before directing orders there.

Pause or reopen

In the Partner app:

• Single location: open ONLINE and confirm Pause store. To resume, open OFFLINE and confirm Reopen store.
• Multiple locations: open Locations, find the named branch and use its Open / Paused switch. Confirm the change.

Check that the displayed status changed for the correct branch. Pausing stops new orders; keep attending to orders already accepted. Reopening still depends on the location's hours and other visibility checks in Getting Visible On STREET.

Change operating hours

Open Store in the Partner app to edit operating hours. If you are using a multi-location owner account, sign in to the relevant location account to change that branch's hours. Check the saved hours before reopening.