Order status flow

In short: Use the displayed order status to see whether the next action is yours, the courier's or STREET support's.

Acceptance, packing and delivery

Status	What it means
Awaiting Acceptance	The order is waiting for you to accept or decline within the short window.
Accepted / In Packing	Prepare the order and record each item in the packing screen.
Packed	The order has been marked ready. Check the delivery detail for courier progress.
Waiting for Courier	Collection is pending. The delivery detail distinguishes finding a courier from one heading to the shop.
In Route	The delivery is on its way to the customer.
Delivered	Delivery has been recorded as complete.

Follow Packing and Collection for your steps and Tracking Deliveries to open the tracking view.

Orders that do not complete normally

• Missed: the acceptance window expired and the order was cancelled.
• Declined: you declined the incoming order.
• Cancelled: the order was stopped. Open its details for the reason, where available.
• Returning to Store: the courier could not complete delivery and is bringing the order back.
• Returned to Store: the courier has brought the undelivered order back.

For a cancelled or returned delivery, check the recorded payment/refund in Shopify before issuing another refund. Contact support if it is unclear.

Customer returns after delivery

Return Requested, Return in Progress, Partially Returned and Returned describe the customer's merchandise return. They differ from a courier returning an undelivered order to the shop.

A return status does not by itself confirm that a refund was issued. See Returns and Refunds.