FAQ

In short: Quick routes to setup, order and billing answers.

Setup and availability

Setup is complete, but nothing appears on STREET. Check the location's status and hours, then the product's Active status, On Street setting and stock at that branch. See Getting Visible On STREET.

Where do I change which products are offered? Open Catalog in the STREET app inside Shopify, or in the Partner app. See Choosing Your Products for location and bulk-change behaviour.

Can I pause a shop or change its hours? Yes. Your Locations explains the controls and the account needed for each branch. Existing accepted orders still need attention.

Does a stock allocation reserve the remainder for counter sales? No. It limits the quantity shown on STREET at a time, using the same Shopify inventory. See STREET and Your Shopify POS.

Orders and returns

Where do I accept and pack an order? In the Partner app. Start with Accepting Orders, then Packing and Collection.

An item is unavailable after I accept. Use REMOVE in the packing screen. If nothing can be supplied, cancel the order there. See Packing and Collection for the steps and refund check.

How quickly will delivery arrive? STREET is a same-day service, with timing depending on the courier. Check Tracking Deliveries for the order's actual progress.

Do I refund delivery when a customer returns something? Check the return reason and what is owed; do not assume shipping is always retained or always refunded. See Returns and Refunds.

Billing and help

How do I check a STREET charge or change the cap? Use Reading Your Invoice to reconcile a charge and Caps and Alerts to complete a cap change.

Where do I contact STREET? See Get Help for Chat, email and what to include.