Setting up your counter tablet

In short: Keep the Partner app open on a charged counter device, and check that order alerts work before you go Online.

Install the Partner app

Open retailer.street.london and log in with your STREET account.

• iPad: in Safari, open Share, then Add to Home Screen.
• Android tablet: in Chrome, open the browser menu, then Add to Home screen or Install app.
• Computer: in Chrome, use the install control in the address bar when available.

Open the installed app from its icon. An older device may work, but browser and alert support vary. Support can help check a device that does not pass the checks below.

Check alerts before your shift

1. Keep the device charged and the app open. After reopening it, tap Orders.
2. Open Store and check NOTIFICATIONS. Look for Order alerts are on.
3. If alerts are off, use TURN ON. If browser permission is blocked, use FIX and follow the device instructions. The orders screen may also show Order alerts are off with FIX NOW.
4. Check audible device volume and that the screen stays awake. Confirm the order chime during your first order walkthrough with the onboarding team.

If the status says Not supported in this browser, or stays at registering this device, contact support. The absence of a warning banner is not proof that alerts work. Screen wake support also varies, so check the device during the shift.

When an order arrives

An incoming order plays a repeating chime until answered. Open it and follow Accepting Orders within the short acceptance window.

Staff and shared devices

Ask support to arrange staff accounts. Staff at the same location can see its orders. When someone handles an incoming order, the alert clears on other connected devices; accepted orders remain accessible, so agree who is packing each one.

A phone can be a useful backup when you step away. Check its alerts too.