Getting the best from STREET

In short: Start each shift with a working order device, accurate availability and someone responsible for incoming orders.

At the start of the shift

• Check the correct location, hours and Online status. Your Locations explains pausing and reopening.
• Check alerts and volume on the counter device. See Setting Up Your Counter Tablet.
• Agree who is accepting and packing orders, especially when several staff devices are signed in.

During the shift

• Keep Shopify inventory accurate, including the branch and variants supplying the order.
• Respond within the acceptance window; pause new orders if the team cannot take more.
• Record unavailable items in the packing screen. Mark ready only when the order is packed for handover. See Packing and Collection.
• Use Chat for a delivery problem and include the order reference.

Before closing or handing over

Check live orders still needing attention. Pausing stops new orders, so it does not replace finishing an accepted order or arranging a staff handover.

For product complaints or returns, use Customer Service and Returns and Refunds.