Get help

In short: Use Chat in the Partner app, or email support@street.london with the order or location you need help with.

Contact STREET

• In the Partner app, select Chat to reach STREET support through Crisp.
• If you cannot use the app, email support@street.london.

Chat support is normally available 9am–7pm (UK time), seven days a week, including Saturday and Sunday.

For a problem with an active order, say that it is live and describe what is stopping it progressing.

Include these details

• Store name and collection location.
• Order number, if the problem concerns an order.
• The status or error shown and what you expected to happen.
• What you have already checked. A screenshot can help; leave out passwords and payment details.

For a billing query, include the bill date and amount. For a missing product, include its name, variant and location.

Useful checks while you wait

• Order will not load: check the connection and use Retry or Refresh.
• Products missing or checkout failing: Getting Visible On STREET.
• Refund amount unclear: Returns and Refunds.
• Charge does not match the order: Reading Your Invoice.